Who owns the company?
Many local HVAC companies have been bought by private equity firms. That's not automatically bad, but investors expect returns, and that pressure can show up in prices and in how hard you're sold. It's worth knowing who you're paying. See who owns your HVAC company (opens a new tab).
Our answerLocally owned and operated in Wheat Ridge. A partnership owned by the people who built it and the family who helped get it started. No private equity. Our story.
How are your salespeople paid?
If the person quoting you earns a commission, a bigger system or an add-on means a bigger paycheck. Ask whether the person in your kitchen gets paid more if you spend more.
Our answerNo commissioned salespeople. Nobody here earns more by selling you more.
Do you pull permits?
A permit means the city inspects the work. Skipping it can save a contractor time, but unpermitted work can cost you rebates, insurance claims, and trouble when you sell the house.
Our answerYes. We pull the permit on every job that needs one, and the price includes it.
Are you licensed and insured?
Licensing means someone qualified is responsible for the work. Insurance means that if something goes wrong in your home, you're not the one paying for it. Both should be a quick yes.
Our answerYes, both. That includes Colorado electrical contractor license EC.0103723.
What's the warranty, parts and labor?
Equipment usually comes with a manufacturer parts warranty, but often only if it's registered in time. Labor is separate, and it's the contractor's promise. Get both in writing.
Our answer
10-year parts warranty (12 on Midea), registered for you, plus our 2-year labor warranty on installations. We register your equipment for you, so you get the full manufacturer term.